Privacy Policy

Last updated: October 16, 2026

Thank you for shopping with Sorreti. We know that sharing your details with an online store takes trust, so we want to be open about how we handle them. This policy explains what personal information we collect when you visit our store or place an order, why we collect it, who we share it with, how long we keep it, and the choices you have.

If anything here is unclear, just ask. You can email us at support@sorreti.com or call +1 (209) 503-8199.

Who we are

Sorreti is an online store operated by VELOCORE LLC, 1520 Kingswood Dr, Hillsborough, CA 94010, United States. In this policy, "Sorreti", "we", "us" and "our" mean VELOCORE LLC. We are responsible for the personal information described in this policy.

Information we collect

Information you give us

When you place an order or contact us, we collect:

Your name
Your email address
Your delivery address and billing address
Your phone number
Your order details, such as the products you bought, the amounts paid and your order number
Any messages you send us, by email or by phone, so that whoever helps you next has the full picture

Information from the companies that help with your order

Our payment provider tells us if a payment was approved or declined. The carrier that delivers your parcel shares tracking and delivery updates with us.

Information collected when you browse

We use a small number of cookies to keep your cart working and to see basic, combined statistics about which pages are visited. You can read more in the Cookies section below.

Your payment details

Card details are entered directly into the encrypted checkout run by our payment provider. They go straight to the payment provider and never pass through our hands. We never see or store your full card number.

How we use your information

We use your personal information only for clear, practical reasons:

To take payment for your order
To pack, ship and deliver your order and send you tracking details
To handle returns, refunds, replacements and missing or lost parcels
To answer your questions and help with any problem
To prevent and detect fraud and protect our customers and our store
To keep the records that tax and accounting law requires us to keep
To send you emails about your order and our service, such as order confirmations, dispatch notices and replies to your messages
To send you marketing emails, but only if you have opted in to receive them

Marketing emails

We only send marketing emails if you chose to receive them. You can opt out at any time by using the opt out link in any marketing email, or by emailing support@sorreti.com. Once you opt out, we remove your address from our marketing list. You will still receive the emails we need to send about orders you place, such as confirmations and tracking updates.

Who we share your information with

We share personal information only with the companies that make your order happen, and only with the information each one needs to do its part:

Our payment provider, to process your payment
Carriers, such as DHL, FedEx and UPS, to deliver your parcel and provide tracking
Email, IT and hosting providers, who run the systems we use to operate the store and send your order emails
Authorities, such as courts, regulators or law enforcement, but only where the law requires it

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We also do not give your information to other companies for their own marketing.

Cookies

Cookies are small files that a website stores in your browser. We keep their use to a minimum. We only use cookies that:

Keep your cart working as you move from page to page
Give us basic, combined statistics about which pages are visited, so we can see what people find useful

We do not use cookies to follow you across other websites or to show you targeted ads. Because we do not track you across other websites, browser "Do Not Track" signals do not change how our store works. You can block or delete cookies in your browser settings at any time. Blocking cookies will not stop you from making a purchase.

How long we keep your information

Order records are kept for as long as tax and accounting law requires.
Marketing email addresses are kept on our marketing list until you opt out.
Other information is kept only for as long as we need it for the purposes described in this policy.

How we protect your information

Our store uses encrypted connections, so the information you send us is protected while it travels between your device and our store. Payments are handled by our payment provider, and we never see or store your full card number. No method of sending or storing information online is perfect, but we take reasonable steps to protect your personal information. If you ever have a concern, please contact us right away.

Your privacy rights

You can ask us at any time to:

Access your information, by sending you a copy of the personal information we hold about you
Correct information that is wrong or out of date
Delete your information, where we are not required by law to keep it

If you live in the United Kingdom, UK data protection law also gives you the right to object to or restrict how we use your information, and to receive the information you gave us in a common digital format. We use your information because we need it to fulfill your order, to meet our legal duties such as tax record keeping, for our legitimate interest in preventing fraud and running our store, and, for marketing emails, only with your consent. Your information may be processed in the United States, where VELOCORE LLC is based. You can also complain to the Information Commissioner's Office (ICO), the UK data protection regulator. Nothing in this policy limits those rights. See "How to make a request" below to find out how to contact us.

Your California privacy rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), gives you specific rights over your personal information. This section explains those rights and how to use them.

Your rights

Right to know. You can ask us what personal information we have collected about you, where it came from, why we collected it, and who we have disclosed it to. You can also ask for a copy of the specific pieces of personal information we hold about you.
Right to delete. You can ask us to delete the personal information we collected from you. Some records, such as order records we must keep for tax and accounting law, may need to be kept, and we will tell you if that applies.
Right to correct. You can ask us to correct personal information that is inaccurate.
Right to opt out of sale or sharing. You have the right to opt out of the sale of your personal information and its sharing for cross-context behavioral advertising. We do neither, so there is nothing you need to opt out of.
Right to non-discrimination. We will never charge you a different price, give you a different level of service, or treat you differently because you used any of your privacy rights.

Categories of personal information we collect

Identifiers and contact details: name, email address, phone number, delivery address and billing address
Commercial information: details of the orders you place with us
Communications: messages you send us by email or phone
Website usage: basic, combined page statistics gathered through cookies

Sources: you, our payment provider and our carriers.

Purposes: the purposes listed in "How we use your information" above.

Who we disclose it to: only the service providers listed in "Who we share your information with" above, and authorities where the law requires it.

Sale and sharing: we do not sell personal information and we do not share it for cross-context behavioral advertising. We do not knowingly sell or share the personal information of anyone under 16.

How to make a request

You can make any privacy request, including a California request, in either of these ways:

Email: support@sorreti.com
Phone: +1 (209) 503-8199, Monday to Sunday, 8:00 AM to 5:00 PM MT

To protect your information, we will confirm your identity before we act on a request. We will usually do this by asking you to confirm details that match our records, such as the email address and order number used for your purchase. You may also ask an authorized agent to make a request for you. In that case, we may ask for proof that you gave the agent permission and ask you to confirm your identity with us directly.

We respond to requests within 30 days. For California requests, where the law allows, we may take up to 45 days, and we will let you know if we need that extra time.

Direct marketing disclosures

California law also allows residents to ask if a business has shared their personal information with other companies for those companies' own direct marketing. We do not share personal information with other companies for their own direct marketing.

Children's privacy

Our store is not directed at children. We do not knowingly collect personal information from anyone under 16. If you believe a child under 16 has given us personal information, please contact us and we will delete it.

Changes to this policy

We may update this policy from time to time, for example if the way we handle personal information changes or the law changes. When we do, we will publish the updated policy on this page with a new "Last updated" date at the top.

Contact us

If you have any question about this policy or your personal information, we are happy to help. Email support@sorreti.com or call +1 (209) 503-8199. Our customer service hours are Monday to Sunday, 8:00 AM to 5:00 PM MT, and our average response time is within 12 hours. You can also reach us through our contact page.