Return & Refund Policy

Scope and Intent

This Return and Refund Policy applies to all purchases made through the Sorreti website.

Contact Information

For questions about returns, refunds, or exchanges, please contact our customer service via:
- Email: info@trivanocommercellc.com
- Phone: +1 6463497317
- Address: 30 N Gould St Ste R Sheridan, WY 82801, United States

Return Window

Customers in Australia and other supported countries have the right to cancel their purchase and return the product within 30 days of the delivery date without providing any reason.

Return Instructions

Return Notification: To initiate a return, email info@trivanocommercellc.com with your order number and reason for return.
Return Authorization: After review, we will provide instructions and, if applicable, a prepaid shipping label.

Packaging and Shipping

Pack the item safely in the original packaging with all labels and tags attached.
Include the return authorization form and any required documents.
Attach the return label received by email.

Return Costs

Defective Products: No cost to the customer. Sorreti covers return shipping.
Customer Remorse (Change of Mind): The customer pays the actual return shipping cost.

Exchanges

We also accept exchanges. If you would like to exchange an item, please contact our customer service at info@trivanocommercellc.com with your order number and details of your exchange request.

Specific Return and Refund Conditions

Change of Mind: Product must be unused, undamaged, and in original packaging.
Defective Goods: Sorreti covers return shipping and provides a replacement or refund.
Damaged Goods: Send photos within 48 hours of receipt. If approved, Sorreti covers return costs.
Incorrect Product: Sorreti arranges the return and ships the correct product.
Product Never Arrived: Contact us for courier investigation. A refund or replacement will be provided if not found.
Cancellation After Order: You may cancel before shipment. If already shipped, follow the return process after delivery.

Timelines

Return Window: Returns must be reported and shipped within 30 days after receiving the product.
Processing: Refunds are processed within 7 business days after inspection.
Refund Period: Refunds can take up to 7 business days to appear in your account.
Refund Method: Refunds are made to the original payment method.

Exceptions

The following products cannot be returned:

Custom or personalized items
Hygiene products (e.g., socks, underwear) unless unopened and unused

Shipping Method and Costs

- Method: Australia Post or StarTrack with Track & Trace
- Restocking Fees: $0

Legal Rights

This policy does not affect your statutory rights under Australian Consumer Law or other applicable laws.