Shipping Policy

Last updated: October 16, 2026

Here is everything you need to know about how your Sorreti order gets from us to your door: where we ship, what it costs, how long it takes, and what to do if something goes wrong along the way.

At a glance

Shipping cost: free on every order, with no minimum
Where we ship: the United States and the United Kingdom
Processing: 1 to 2 business days
Transit: 4 to 6 business days after dispatch
Total delivery time: typically 5 to 8 business days from your order
Tracking: emailed to you as soon as your order ships

Where we ship

We ship to addresses in the United States and the United Kingdom. At the moment we are not able to ship to other countries.

Shipping cost

Shipping is free on every order, with no minimum order value. No delivery charge is added at checkout, so the total you see is the price of your products. All prices are shown and charged in US dollars (USD).

Order processing

After you place your order, we take 1 to 2 business days to process it and get it ready for dispatch. Business days are Monday to Friday, and orders only go out on business days. Orders placed on a Saturday or Sunday are processed on the next business day.

Transit time

Once your order has been dispatched, delivery usually takes 4 to 6 business days.

Total delivery time

With processing and transit together, you can typically expect your order within 5 to 8 business days of placing it. At checkout, our shipping method is listed as "Standard (5-7 business days)". Because processing can take up to 2 business days before your parcel ships, please allow up to 8 business days from the day you order.

Carriers

We ship with established couriers such as DHL, FedEx and UPS. The carrier handling your order is named in the email you receive when it ships.

Insurance

Every parcel is insured while it is in transit, at no extra cost to you. If a parcel is lost on the way, see "Lost or undelivered parcels" below. If an item arrives damaged, please follow the steps for damaged items in our Refund Policy.

Tracking your order

When your order is dispatched, we email you the tracking number and the name of the carrier. Enter that number on the carrier's website to follow your parcel. Our Track Your Order page explains each step. If more than 2 business days have passed since you ordered and you have not received a shipping email, please check your spam folder or contact us.

Delays

Delivery dates are estimates. Weather, carrier delays and periods of high demand can sometimes slow a parcel down. If your order seems to be running late, email us with your order number and we will check on it with the carrier.

Missing items

If your parcel arrives but something is missing, let us know within 7 days of delivery. Email support@sorreti.com with your order number and the missing item, and we will send a replacement or give you a refund.

Lost or undelivered parcels

If your order has not arrived within the expected delivery time, or tracking shows it as delivered but you cannot find it, contact us with your order number. We will open a case with the carrier. If the parcel cannot be found, we will give you a full refund or send you a replacement.

Incorrect address

Please double-check your delivery address at checkout, including any apartment or unit number and your ZIP code or postcode. If you notice a mistake, contact us within 1 hour of placing your order, by email or by phone during customer service hours, and we will correct it. After that first hour, the address can no longer be changed.

Returns

You have 30 days from delivery to start a return. We pay the return shipping for damaged, faulty or incorrect items, and you pay it for change-of-mind returns. Full details are in our Refund Policy.

Questions about shipping

We are here Monday to Sunday, 8:00 AM to 5:00 PM MT, and we usually reply within 12 hours. Email support@sorreti.com or call +1 (209) 503-8199. You can also visit our contact page or read our FAQ.