Shipping policy

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Range

  • Countries: We currently ship within Australia.
  • Future Expansion: Expansion to other regions is being considered.

Shipping Costs

  • Within Australia: Free shipping on all orders.
  • No Hidden Fees: All costs are clearly stated at checkout.

Order Processing Time

  • Processing Time: Orders are processed within 1 - 2 business days, Monday to Friday.
  • Last Order Time: 10:00 PM Australian Eastern Standard Time (MT).
  • Weekend Orders: Orders placed on weekends are processed the next business day.

Transit Time

  • Estimated Delivery Time: 5 – 7 business days.
  • Business Days: Shipments occur Monday to Friday.
  • Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
  • Total Delivery Time: 6 – 9 business days from placing your order.

Shipping Process

  • Reliable Courier Services: We ship via Australia Post and StarTrack.
  • Insured Shipments: All shipments are insured. Contact us at info@trivanocommercellc.comΒ in case of loss or damage.
  • Eco-Friendly Packaging: We strive to use sustainable packaging materials whenever possible.

Tracking Instructions

  • Tracking Information: After purchase, you will receive an email with courier details and a tracking number.
  • Track Your Order: Track your shipment through our tracking page.
  • Questions: Our support team is ready to assist via our Contact Page.

Missing Items Procedure

  • Reporting Missing Items: Contact us within 7 days of receiving your package at info@trivanocommercellc.com.
  • Resolution: We will arrange a replacement or issue a refund as quickly as possible.

Return Policy

  • Returns: Accepted within 30 days of delivery.
  • Conditions: Items must be unused, undamaged, and in original packaging. Personalized items cannot be returned.
  • Costs: Customers pay return costs unless the product is defective or incorrect. In such cases, Sorreti covers return shipping.
  • Refunds: Processed within 7 days of receiving the return, credited to the original payment method.

Restocking Fee

No restocking fees apply at Sorreti.

Return Delivery Costs

  • For Defective Products: No cost to the customer.
  • For Customer Remorse: The actual return shipping cost will be charged.

Company Information

  • Website Name: Sorreti
  • Company Name: Trivano Commerce LLC
  • Address: 30 N Gould St Ste R Sheridan, WY 82801, United States.
  • Email: info@trivanocommercellc.com
  • Contact Form: Click here
  • Phone: +1 6463497317
  • Customer Service:
    • Monday to Friday: 8:00 AM – 5:00 PM (MT).
    • Saturday to Sunday: 10:00 AM – 4:00 PM (MT).
    • Average response time: within 24 hours.