Contact

Have a question about a product, need a hand with an order, or want to start a return? We would love to hear from you. Every message is read and answered by our customer service team, and we always try to sort things out in a single reply.

Ways to reach us

• Email: support@sorreti.com
  Write to us any time. Email is the easiest way to share your order details and photos.
• Phone: +1 (209) 503-8199
  Call us during our customer service hours if you would rather talk it through.

When we are available

Customer service hours: Monday to Sunday, 8:00 AM to 5:00 PM MT (Mountain Time)

Average response time: within 12 hours.

Getting a quick answer about an order

When your message is about an order, please include:

• Your order number
• The name and email address you used at checkout
• What you need help with, in a sentence or two
• Photos, if something arrived damaged, faulty or not what you ordered (please let us know within 48 hours of delivery)

With these details we can find your order straight away, instead of writing back to ask for them.

Quick answers

You may find what you need right here:

• FAQ: shipping, payment, returns and more
• Track Your Order: where to find your tracking number and what the updates mean
• Refund Policy: how returns and refunds work
• Shipping Policy: delivery times and where we ship

Company information

Sorreti is operated by VELOCORE LLC.

Address:
1520 Kingswood Dr
Hillsborough, CA 94010
United States

• Email: support@sorreti.com
• Phone: +1 (209) 503-8199

Planning a return? Please email us first. We send the return instructions and address once your return is approved.