Terms of Service

Last updated: October 16, 2026

Welcome to Sorreti. These terms explain how our store works, what you can expect from us, and what we ask of you when you use our website or buy from us. We have tried to keep them clear and easy to read. Please take a few minutes to go through them before you place an order, and get in touch if anything is unclear.

1. Who we are

Sorreti is an online store for the home, run by VELOCORE LLC, 1520 Kingswood Dr, Hillsborough, CA 94010, United States. In these terms, "Sorreti", "we", "us" and "our" mean VELOCORE LLC. "You" means the person visiting the site or placing an order.

You can reach us by email at support@sorreti.com or by phone at +1 (209) 503-8199.

2. Accepting these terms

By using this site or placing an order, you agree to these terms. Our Shipping Policy and Refund Policy form part of these terms, so please read them too. Our Privacy Policy explains how we handle your personal information. If you do not agree with these terms, please do not use the site or place an order.

3. Eligibility

You must be at least 18 years old to place an order, or have the permission of a parent or guardian. When you order, please make sure the details you give us, such as your name, email address, phone number and delivery address, are correct and complete. Incorrect details can delay or stop a delivery. If you spot a mistake after ordering, contact us within 1 hour and we will update it.

4. Products and descriptions

We sell a wide range of everyday products, from lighting and home decor to kitchen and dining, garden and outdoor, tech and gadgets, toys and games, pet supplies, personal care, and clothing and accessories. We describe every product as accurately as we can. Please keep in mind that:

Colors can look slightly different from one screen to another.
Measurements are approximate unless they are marked as exact.
All products are subject to availability. If an item you ordered turns out to be unavailable, we will let you know and refund you in full for it.

Please read the product description, instructions and any safety information before use, and use each product only for its intended purpose.

5. Pricing and payment

All prices are shown and charged in US dollars (USD).
We accept major credit and debit cards (Visa and Mastercard). Payments go through an encrypted checkout run by our payment provider. We never see or store your full card number.
Payment is taken in full when you place your order.
Every purchase is a single, one-off payment for the products in your cart, and nothing else. Shipping is free on every order, so no delivery charge is added.
The charge will appear on your bank or card statement as Sorreti.com.

If your card uses a currency other than US dollars, your bank may convert the amount and may add its own fee. Any such fee is set by your bank, not by Sorreti.

6. Pricing errors

We check our prices carefully, but mistakes can happen. If we find that an item in your order was listed at the wrong price, we will contact you before your order ships. You can then choose to confirm the order at the correct price or cancel it for a full refund. We will never charge you a corrected price without your approval.

7. Orders and acceptance

When you place an order, you are making an offer to buy the products in your cart. Any email we send right after you order only confirms that we received it. Your order is accepted, and a contract between you and us is formed, when we email you to confirm that it has been dispatched.

We may decline or cancel an order before dispatch, for example if an item is out of stock, the delivery address is outside the countries we ship to or cannot be reached, or we reasonably suspect fraud. If that happens, we will tell you and refund the full amount you paid to your original payment method.

8. Shipping and delivery

Shipping is free on every order, with no minimum spend.
We ship to the United States and the United Kingdom.
Orders are processed in 1 to 2 business days. Orders placed on a weekend are processed on the next business day, and parcels go out Monday to Friday.
Transit takes 4 to 6 business days after dispatch, so orders typically arrive 5 to 8 business days after they are placed.
We ship with established couriers such as DHL, FedEx and UPS. Every parcel is insured in transit.
When your order ships, we email you the tracking number and the name of the carrier. Our Track Your Order page explains how to follow your parcel on the carrier's website.

Delivery dates are estimates, not fixed promises. Weather, carrier delays and busy periods can sometimes slow things down. If an item is missing from your parcel, tell us within 7 days of delivery and we will send a replacement or refund it. If a parcel is lost or never arrives, we will open a case with the carrier, and if it cannot be found we will send a replacement or give you a full refund. Full details are in our Shipping Policy.

9. Returns and refunds

We want you to be happy with what you buy. Our Refund Policy forms part of these terms and sets out the full process. In short:

You have 30 days from delivery to start a return. Items must be unused, in the same condition you received them, in their original packaging with tags attached. Please keep your order number as proof of purchase.
To start a return, email us with your order number. Once your return is approved, we will send you instructions and the return address. Parcels sent back without approval cannot be accepted.
If an item arrives damaged, faulty or not what you ordered, tell us within 48 hours of delivery and include photos. We will send a free replacement or give you a refund, and we cover the return shipping.
For change-of-mind returns, the return shipping is paid by you. We do not charge restocking fees.
For hygiene and safety reasons, some items cannot be returned: personal care and grooming products once opened or used, items worn against the skin unless still sealed and unused, and pest control products once opened.
To exchange an item, return the original and then place a new order for the item you want.
After we inspect your return, we will email you to confirm the refund. Approved refunds go back to your original payment method, usually within 10 business days. Your bank may take a little longer to show it. If you have not received your refund 15 business days after approval, please email us.

Nothing in these terms limits any statutory rights you have as a consumer.

10. Order changes and cancellations

You can change or cancel your order within 1 hour of placing it. Email support@sorreti.com with your order number, or call us at +1 (209) 503-8199 during our customer service hours. After that hour, or once your order has been dispatched, please wait for it to arrive and then follow the normal return process.

11. Privacy and emails

We use your personal information to take payment, deliver your order, handle returns, provide support, prevent fraud, keep the records the law requires, and send you emails about your order. We do not sell your personal information. We only send marketing emails if you have opted in, and you can opt out at any time using the link in any of those emails. Our Privacy Policy explains this in full.

12. Acceptable use

You are welcome to use this site to browse and to buy products for yourself or as gifts. When you use it, please do not:

Interfere with the site, for example by trying to gain unauthorized access, overloading it, or introducing harmful code.
Place fraudulent orders or use payment details you are not authorized to use.
Resell our products as your own, or present our photos or product descriptions as your own.
Use the site for anything unlawful.

We may refuse or cancel orders, or restrict access to the site, where we reasonably believe any of these things is happening.

13. Intellectual property

The content on this site, including text, product photos, graphics, the Sorreti name and logo, and the site design, belongs to us or to our suppliers. You are welcome to view it and to print or save pages for your own personal use. Please do not copy, reproduce or reuse it for any commercial purpose without our written permission.

14. Disclaimers

We work hard to keep the site accurate and available, but we cannot promise that it will always be free of errors or interruptions. We may update, correct or remove content, products or prices at any time. This does not affect orders we have already accepted.

Product information on this site is general information to help you choose. It is not medical, professional or safety advice. Please follow the instructions and warnings that come with each product. Apart from the commitments set out in these terms and our policies, and to the extent the law allows, products are sold as described, without any other promises or warranties.

15. Limitation of liability

To the fullest extent the law allows, our total liability to you for any claim related to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, such as lost profits, lost data or business interruption, except where the law does not allow this to be excluded.

Nothing in these terms limits or excludes any rights you have under consumer protection law, or any liability that cannot legally be limited.

16. Governing law

These terms, and any order you place with us, are governed by the laws of the State of California and applicable US federal law. This does not take away any mandatory consumer protections you have under the laws of the place where you live.

17. Dispute resolution

If something goes wrong, please contact us first so we can try to resolve it. Most problems can be put right quickly once we know about them. Email support@sorreti.com or call +1 (209) 503-8199 with your order number and a short description of the issue. We usually reply within 12 hours, and we will work with you in good faith to find a fair solution.

Contacting us first does not take away any legal rights you have as a consumer.

18. Changes to these terms

We may update these terms from time to time, for example to reflect changes in the law or in how we work. When we do, we will publish the new version on this page and update the date at the top. The version published at the time you place an order is the one that applies to that order.

19. General

We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, natural disasters or carrier disruptions. If this happens, we will keep you informed, and if your order cannot be delivered we will refund you in full.
If any part of these terms is found to be invalid or unenforceable, the rest of the terms stay in full effect.
If we do not enforce one of these terms straight away, we can still enforce it later.
These terms, together with the policies they refer to, are the full agreement between you and us about your use of the site and your orders.

20. Contact us

If you have a question about these terms or about your order, we are glad to help, and a real person will answer.

Email: support@sorreti.com
Phone: +1 (209) 503-8199
Hours: Monday to Sunday, 8:00 AM to 5:00 PM MT
Response time: usually within 12 hours

You can also reach us through our contact page.