FAQ

Short answers to the questions we get most. If yours is not here, email support@sorreti.com and a person will reply.

1. Do you offer free shipping?
   Yes. Shipping is free on every order, with no minimum to hit. The price you see at checkout is the price you pay.
2. How long will my order take?
   We pack and dispatch within 1 to 2 business days. Delivery then takes about 4 to 6 business days, so most orders arrive within 5 to 8 business days of being placed.
3. How do I track my order?
   As soon as your order ships we email you a tracking number and a link to follow the parcel. If it has not arrived in your inbox, check your spam folder first.
4. What will the charge look like on my bank statement?
   Charges appear as Sorreti.com on your statement, so the payment is easy to match to your order.
5. What payment methods do you take?
   Major credit and debit cards, entered on our secure checkout. We never see or store your card number.
6. What is your return policy?
   You have 30 days from delivery to start a return. Items need to be unused, in their original packaging, with any tags still attached. Full details are in our refund policy.
7. When will I get my refund?
   Once we receive and approve a return, the refund goes back to your original payment method, usually within 10 business days. Your bank may take a few days more to post it.
8. Can I change or cancel my order?
   You can cancel within 1 hour of ordering by emailing us. If it has already shipped, return it once it arrives under the normal return process.
9. What if my order is delayed or lost?
   Email us with your order number. We will open a case with the carrier and either resend the order or refund it.
10. How do I reach support?
    Email support@sorreti.com. We are open Monday to Friday, 8:00 to 17:00, and Saturday to Sunday, 9:00 to 16:00.