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Track Your Order

Once your order is on its way, you can follow it all the way to your door. Here is how tracking works, what to expect, and what to do if something does not look right.

When you will get your tracking number

We process orders within 1 to 2 business days. Orders placed on a weekend are processed on the next business day, and parcels go out Monday to Friday. As soon as your parcel is handed to the carrier, we email you the tracking number and the name of the carrier.

How to track your parcel

  1. Open the dispatch email we sent to the email address you used at checkout.
  2. Note the carrier name and your tracking number. We ship with established couriers such as DHL, FedEx and UPS.
  3. Go to that carrier's website and enter your tracking number to see the latest update.

It can take a day or so after dispatch for the first scan to show up. This is normal and does not mean anything is wrong.

How long delivery takes

After dispatch, delivery takes 4 to 6 business days, so orders typically arrive 5 to 8 business days after they are placed. Delivery dates are estimates, and weather, carrier delays or busy periods can sometimes add a little time. Every parcel is insured while it is in transit.

What the tracking updates mean

The exact wording differs from carrier to carrier, but most updates mean one of these:

  • Label created or information received: the carrier has your parcel details and is waiting for the first scan.
  • In transit: your parcel is moving through the carrier's network.
  • Out for delivery: your parcel is with the driver and should reach you that day.
  • Delivered: the carrier has marked your parcel as delivered.

No tracking email yet?

  • Check your spam, junk or promotions folder, since dispatch emails sometimes end up there.
  • Search your inbox for "Sorreti" in case the email was filed somewhere unexpected.
  • Allow up to 2 business days after your order for it to be processed and dispatched. Weekend orders are processed on the next business day.

If 2 business days have passed and you still have no tracking email, write to us and we will check on your order.

Tracking has not updated for a while

Parcels are not always scanned at every stop, so tracking can stay the same for a day or two while a parcel moves between depots. If there has been no new update for several business days, or your order has not arrived 8 business days after you placed it, email us with your order number. We will contact the carrier and follow it up for you.

Tracking says delivered, but you cannot find it

  • Check around your home, including porches, side doors, garages and mailboxes.
  • Ask neighbors, your building's front desk or anyone else at your address who may have taken it in.
  • Look for a delivery card or note from the carrier.

Now and then a parcel is marked as delivered a little before it actually arrives, so give it until the end of the day. If it still has not turned up, email us with your order number. We will open a case with the carrier, and if the parcel cannot be found we will send a replacement or give you a full refund.

Need to change your delivery address?

Order changes, including the delivery address, can be made within 1 hour of placing your order. Email us, or call us during our customer service hours, as soon as you can.

Lost your tracking email?

No problem. Email us with your order number, or the name and delivery address on the order, and we will send your tracking details again.

Still need help?

You can also read our Shipping Policy or browse the FAQ.